Refund policy

Version October 2026

This policy describes how you can withdraw from and return an order placed with Valvetronic Designs Europe, and how we refund. It supplements our terms and conditions. In the event of a conflict, the law prevails.

1. Right of withdrawal for consumers (14-day cooling-off period)

If you buy as a consumer, meaning not in the course of a profession or business, you have the right to withdraw from the agreement within 14 days without giving reasons. The cooling-off period starts on the day after you, or a third party designated by you who is not the carrier, has received the product. If your order consists of several shipments, the period starts on receipt of the last product.

You withdraw by informing us unambiguously within that period, for example by email to info@valvetronic-europe.com. You may use the model form at the bottom of this policy for this, but that is not compulsory. We confirm receipt of your withdrawal by email.

2. Returning the product

Return the product no later than 14 days after your withdrawal to: Valvetronic Designs Europe, De Korenaar 9, 3894 GN Zeewolde, the Netherlands.
The direct cost of the return shipment is for your account. Exhaust systems are bulky and heavy, so allow for a realistic freight rate. Report your withdrawal by email first; we then confirm the return address and advise you on the method of shipment. Do not return anything without that confirmation.
Pack the product carefully, preferably in the original packaging, complete with all parts, mounting hardware and documentation. Ship insured and with track and trace: the risk of the return shipment is yours until we have received the product. Damage caused by inadequate packaging is likewise for your account.

3. Reduction in value from use or installation

During the cooling-off period you may examine and assess the product as you would in a physical shop. If you go further than that, we may deduct the reduction in value from the amount to be refunded. For exhaust systems and parts of them, the following applies in particular:

A system or part that has been installed shows installation marks, clamp and weld impressions and, after use, discolouration and combustion residue. Such products can no longer be sold as new. The reduction in value can then run up to a substantial part or the whole of the purchase price.
Damaged or missing original packaging, missing parts or missing documentation likewise lead to a reduction in value.
We cannot take back electronic parts, including valve motors and control modules, whose seal or protective film has been broken.

If you want to be sure of a full refund, do not install the product and keep it complete and undamaged in the original packaging.

4. Refund

After your withdrawal we refund all amounts you have paid, including the shipping costs of the outbound shipment at our standard rate. If you chose a more expensive method of shipment than standard delivery, we reimburse only the standard rate. We refund within 14 days of the day on which you reported the withdrawal, using the same means of payment with which you paid, unless you expressly agree to another means of payment. We may wait to refund until we have received the product or until you have demonstrated that you have returned it, whichever is earlier.

5. Exceptions to the right of withdrawal

The right of withdrawal does not apply to products made to your specifications or clearly intended for you personally (bespoke work), such as a system in a different version, finish or tip configuration chosen at your request outside the standard range, or parts assembled or modified specially for you. Where a product falls under this exception, we state that clearly on the product page before you order.

Standard products from the Valvetronic Designs range that are built to order at the factory do not fall under this exception. The 14-day cooling-off period simply applies to them, subject to point 3.

6. Business customers

The statutory right of withdrawal applies only to consumers. If you buy as a company or professional, for example a garage, tuner, dealer or rental company, you have no right of withdrawal. Business orders can be taken back only with the prior written consent of Valvetronic Designs Europe and on the terms agreed at that time.

7. Defective, damaged or wrongly delivered product

If you receive a damaged, defective or wrong product, that is separate from the right of withdrawal. You are then entitled to repair or replacement free of charge under the statutory warranty (conformity). Report this as soon as possible, preferably within 2 months of discovery, at info@valvetronic-europe.com with your order number and photographs. We then arrange the return shipment and bear the cost of it. Preferably record visible transport damage with the courier immediately on delivery.

8. Statutory warranty and manufacturer's warranty

The statutory warranty applies to all products: the product must meet what you may reasonably expect of it. For consumers, a defect that comes to light within 12 months of delivery is presumed to have been present already at delivery, unless we prove otherwise. In addition, Valvetronic Designs gives a 2-year manufacturer's warranty in accordance with the manufacturer's warranty terms. This manufacturer's warranty does not affect your statutory rights. Damage caused by incorrect installation, modifications, accidents or use outside the manufacturer's specifications is not covered by the warranty. The catted downpipes with 400 cells come with a break-in procedure; this is supplied with the product and is at the same time your proof of warranty.